Premium Customer Support

Phone support is provided to Real subscribers and owners of RealPlayer Plus.

Valid paid subscriptions include:

Call Customer Service if you are having questions regarding billing, cancellation, or changes to your account. Customer Service (billing/account) is available by phone in English in North America toll-free at (866) 585-4541 or 206-674-2650.

Call Technical Support if you are having technical problems installing or using RealPlayer. Technical Support for Premium customers (purchase required) is available by phone in English toll-free at (866) 585-4542 or 206-674-2680.

Monday - Friday, 9:00 am to 9:00 pm - Eastern Time
Saturday & Sunday, 10:30 am to 8:00 pm - Eastern Time